When you are auditing performance are you reviewing the social capital in your business or team? Social capital is the network of social connections that exist between people, marked by reciprocity, co-operation and trust and these connections and behaviours are what encourage people to work together to mutual benefit. As a leader of a team … Read More
Sharon Stanley Consulting
Does my apostrophe look big in this? Five editing tips for proposal writing.
When responding to tenders or writing proposals be clear, concise, truthful and confident. When it comes to getting the message across, less is more – remember your reader is often reading long proposals from multiple tenderers, so give them a break and make their job a bit easier. Here’s five quick tips to use as … Read More
A floral thank you
Received this lovely bunch of flowers this week from an appreciative client, thanking me for my work on a project we’ve just finished. Made my day!
My top tips when responding to tenders
#1 – Do your homework Before responding to any RFP/RFI, do your homework regarding the prospect and their needs. What do they do? Seems obvious I know, but do you really know what the company does, who their customers are, what about their competitors and the industry challenges? What are the company’s business goals and … Read More
Are you asking the right questions?
To provide your clients with the right solution for their business (be it product or service), success lies in understanding the client’s needs, pain points and aspirations for their business. In an ideal world a client would come to you and tell you they need your xyz product to fix their abc issue, however it’s … Read More
What makes a great account manager?
I’ve worked with a large number of account managers over the years, both as a client, and as a manager leading various account management teams across different organisations and countries. During this time I’ve seen a lot of different account management styles, some good, some not so. However by far the account managers who’ve stood … Read More
Thinking of changing your corporate online booking tool? Why?
What’s driving you online? If you are sourcing a new corporate online booking tool (OBT) for your business, there is a fundamental question you should ask yourself before you go out to the market … what’s the core driver? Are you looking at the OBT to reduce your agency booking fees, or is the primary driver to … Read More