In the dynamic landscape of business, a robust account management (customer success) function plays a pivotal role in ensuring client satisfaction and fostering loyalty. However, it’s crucial to be aware of five undeniable warning signs that your current account management approach may be falling short. 1. Declining customer satisfaction If you notice a decrease in … Read More
It’s January. Do you hear that sound? It’s the New Year chorus, a two-word refrain, ‘Goal Setting.’ Don’t get me wrong, I’m a big fan of setting goals, it’s something I coach my clients on and pursue myself. And I’ve written a few posts on the subject of setting and achieving goals in the past. … Read More
When we reflect on our performance it’s common to identify habits we’d like to change. The bad news is, because our brain likes to hardwire everything it can, it’s almost impossible to ‘change’ a habit. However the good news is, it’s relatively easy to create new wiring and thus build positive habits that eventually take … Read More
The first stage in setting effective goals is to start with the vision of where you want to go, or even better (for our self-centred brains) – who you want to be. Because our brains are naturally self-referential, goals tied to who we are are more motivating. In addition to being self-focused we are motivated … Read More
1. Take time out to truly reflect on why you started your business. Are you being true to that initial vision? If not, are you off track and need to reassess and work out how to get back on course? Or is it time to take a new path? Perhaps your values and purpose have … Read More
Have you ever looked up from something you’re doing, thinking it’s been 10 minutes, only to find you’ve been fully focused on it for an hour? That total immersion in what you’re doing so that you lose all sense of space and time? That’s flow or being in the zone. With the right elements in … Read More
We often think about exercise and diet plans, but what about a healthy mind plan? There are eight activities that can promote optimum mental health. Integrating these actions into your daily life can help your brain to function at its best. How many of these things do you recognise in your every day?
For many of us the start of a new year is a natural prompt to set ourselves some new goals. But, how often have you set yourself goals in January, only to let them slip before the month is out? I can certainly put my hand up to that one. An important aspect of setting … Read More