In both business and our personal lives change is a constant presence and how we manage change is crucial in charting our path forward. Change broadly falls into two categories: intentional changes we seek and changes we must undergo. Intentional changes are proactive decisions driven by individuals or organisations, borne out of aspirations for improvement, … Read More
Coaching
Are You Maximising Your Account Management Potential? The Lowdown on Client Tiering
One of the commonly asked questions in account management is whether to tier (or group) clients. In most cases, the answer is yes. Here’s why. Effective time and resource management: By tiering your clients, you can optimise the time and effort of your account managers. Prioritising high-value clients who contribute significantly to your business or … Read More
I have a sales team; do I really need account managers too?
So, you’re wondering whether you need an account management team when you already have a sales team? The answer is yes – if you are a business that sells products or services to other businesses and relies on long-term customer relationships. Then account management is essential for success. Sales teams are primarily focused on acquiring new … Read More
New Coaching Program – Transition to Account Management
Wanting to connect and engage with clients? Think about their social needs.
I often talk about ‘connection’ and ‘engagement’ (in a business context) and how they work together. I believe one generally leads to the other. Business owners and leaders who feel strongly connected to the purpose of their business are engaged wholeheartedly and with passion. Employees who find themselves connected to their company’s values and goals … Read More
We can’t ‘change’ habits, but we can build better ones.
When we reflect on our performance it’s common to identify habits we’d like to change. The bad news is, because our brain likes to hardwire everything it can, it’s almost impossible to ‘change’ a habit. However the good news is, it’s relatively easy to create new wiring and thus build positive habits that eventually take … Read More
What do in-groups and out-groups have to do with team engagement?
Workplace engagement is the measure of connection and commitment employees have with and to their place of work. The stronger the feelings of connection and commitment, the higher the engagement. If we want to retain good people and recruit additional talent, staff engagement is critical. A key to building engagement is providing a psychologically safe … Read More
How a catch-phrase can help you achieve your goals
The first stage in setting effective goals is to start with the vision of where you want to go, or even better (for our self-centred brains) – who you want to be. Because our brains are naturally self-referential, goals tied to who we are are more motivating. In addition to being self-focused we are motivated … Read More
8 ideas to rekindle the passion for your business
1. Take time out to truly reflect on why you started your business. Are you being true to that initial vision? If not, are you off track and need to reassess and work out how to get back on course? Or is it time to take a new path? Perhaps your values and purpose have … Read More
What is a coach? And why would a business owner want one?
Owning, or starting, your own business is exciting. You get to be the boss, call the shots, build and develop a team, and turn your ideas into products and services. It can also be daunting and lonely. Who helps you stay clear on your goals, the ones that got you into business in the first … Read More