• Sharon Stanley Consulting
  • Member Resources
    • Copywriting resources
    • Coaching resources
    • Account Management resources
    • Corporate Travel Risk Management Program resources
  • Contact Us
  • Testimonials
  • Copywriting Services
  • Our business services
  • Copywriting Services
  • Newsletter
  • Coaching for individuals
  • Our Commitments
  • Consulting and outsource services
  • Home
  • About the business
    • Consulting and outsource services
    • Coaching for individuals
    • Transition to Account Management Program
    • About Sharon
    • Our Commitments
  • Blog Posts
  • Testimonials
  • Contact Us
    • Contact Us
    • Newsletter
    • Privacy Policy
  • In the News

Sharon Stanley Consulting | coaching business consulting and copywriting services

Sharon Stanley Consulting | coaching business consulting and copywriting services

  • Home
  • About the business
    • Consulting and outsource services
    • Coaching for individuals
    • Transition to Account Management Program
    • About Sharon
    • Our Commitments
  • Blog Posts
  • Testimonials
  • Contact Us
    • Contact Us
    • Newsletter
    • Privacy Policy
  • In the News

Account management

5 Warning Signs Your Account Management Function is Failing: Is Your Business at Risk?

May 24, 2023By sharonAccount management, Business Owner, Goals, Leadership, Sales, Sharon Stanley Consulting
5 Warning Signs Your Account Management Function is Failing: Is Your Business at Risk?

In the dynamic landscape of business, a robust account management (customer success) function plays a pivotal role in ensuring client satisfaction and fostering loyalty. However, it’s crucial to be aware of five undeniable warning signs that your current account management approach may be falling short. 1. Declining customer satisfaction If you notice a decrease in … Read More

I have a sales team; do I really need account managers too?

April 30, 2023By sharonAccount management, Business Owner, Coaching, Leadership, Productivity, Sales, Sharon Stanley Consulting
I have a sales team; do I really need account managers too?

So, you’re wondering whether you need an account management team when you already have a sales team? The answer is yes – if you are a business that sells products or services to other businesses and relies on long-term customer relationships. Then account management is essential for success. Sales teams are primarily focused on acquiring new … Read More

Revisiting Fundamentals: What is Account Management?

March 28, 2023By sharonAccount management, Business Owner, Leadership, Productivity, Sales, Sharon Stanley Consulting
Revisiting Fundamentals: What is Account Management?

As a business owner/leader you’ll be no stranger to the importance of sales – it’s what brings in revenue and drives growth. However, there’s another aspect of business that shouldn’t be overlooked either – account management. In fact, good account management can be the difference between a one-time sale and a lifelong client. So, what … Read More

New Coaching Program – Transition to Account Management

February 2, 2023By sharonAccount management, Business Owner, Coaching, Sharon Stanley Consulting
New Coaching Program – Transition to Account Management

New Year, new goals – for your clients. Add this to your to-do list.

January 24, 2023By sharonAccount management, Business Owner, Goals, Leadership, Sharon Stanley Consulting, Tips
New Year, new goals – for your clients. Add this to your to-do list.

It’s January. Do you hear that sound? It’s the New Year chorus, a two-word refrain, ‘Goal Setting.’ Don’t get me wrong, I’m a big fan of setting goals, it’s something I coach my clients on and pursue myself. And I’ve written a few posts on the subject of setting and achieving goals in the past. … Read More

Wanting to connect and engage with clients? Think about their social needs.

December 19, 2022By sharonAccount management, Business Owner, Coaching, Leadership, Neuroscience, Sales, Tips, Uncategorized
Wanting to connect and engage with clients? Think about their social needs.

I often talk about ‘connection’ and ‘engagement’ (in a business context) and how they work together. I believe one generally leads to the other. Business owners and leaders who feel strongly connected to the purpose of their business are engaged wholeheartedly and with passion. Employees who find themselves connected to their company’s values and goals … Read More

What do in-groups and out-groups have to do with team engagement?

October 28, 2022By sharonAccount management, Business Owner, Coaching, Leadership, Leading, Neuroscience, Productivity, Sales, Tips
What do in-groups and out-groups have to do with team engagement?

Workplace engagement is the measure of connection and commitment employees have with and to their place of work. The stronger the feelings of connection and commitment, the higher the engagement. If we want to retain good people and recruit additional talent, staff engagement is critical. A key to building engagement is providing a psychologically safe … Read More

What do biases have to do with sales?

June 27, 2022By sharonAccount management, Coaching, Leadership, Neuroscience, Sales, Sharon Stanley Consulting
What do biases have to do with sales?

Decision making biases and filters Believing that prospects or clients think the same way, make decisions using the same criteria or are motivated by the same things as we are, is a default thinking filter for many of us. But no two brains, or life experiences are the same. Which is why people think through … Read More

3 questions to ask when qualifying a sales lead

May 23, 2022By sharonAccount management, Leadership, Proposal writing, Sales, Sharon Stanley Consulting, Tips, Uncategorized
3 questions to ask when qualifying a sales lead

There is a cost to acquiring new customers. Every proposal or request for tender/information you, your team, or your outsourced bid writer completes takes time, effort and money. Knowing your Customer Acquisition Cost (CAC), enables you to determine the return on investment of those efforts to grow your client base. It’s calculated by adding up … Read More

Advocate clients are your best sales reps

April 6, 2022By sharonAccount management, Coaching, Leadership, Leading, Sales, Tips, Uncategorized
Advocate clients are your best sales reps

How do you cultivate advocate clients? By providing an amazing customer experience supported by genuine account management relationships built on trust and understanding. When your business is focused on engaging, delighting and retaining your clients, this in turn can attract new ones. The best sales reps for your business are your advocate clients. An effective … Read More

123

Recent Posts

  • 5 Warning Signs Your Account Management Function is Failing: Is Your Business at Risk?
  • I have a sales team; do I really need account managers too?
  • Revisiting Fundamentals: What is Account Management?
  • New Coaching Program – Transition to Account Management
  • New Year, new goals – for your clients. Add this to your to-do list.

Recent Comments

  • Are these two areas missing from your travel risk management program? | Sharon Stanley Consulting | account management solutions on Do you have your duty of care in mind when it comes to the health, safety and security of your travellers?
  • Toni on Taking time out to recharge the batteries on Bruny Island
  • Successful account management – part 4 trust, genuine interest and tying it all together. | Sharon Stanley Consulting on Successful account management – part 3 asking the right questions.

Categories

  • Account management
  • Business Owner
  • Coaching
  • COVID-19
  • Daily life
  • For the love of travel
  • Goals
  • Leadership
  • Leading
  • Making a difference
  • Neuroscience
  • Photography
  • Productivity
  • Proposal writing
  • Sales
  • Sharon Stanley Consulting
  • Slow
  • Social Responsibility
  • Tips
  • Travel industry
  • Uncategorized

Categories

Search

Please follow & like us :)

Facebook
Facebook
fb-share-icon
Twitter
Follow Me
Tweet
LinkedIn
Share

We acknowledge the Cammeraygal people of the Eora Nation as the Traditional Custodians of the Country where we are based in Willoughby. We recognise their continuing connection to the land and waters, and pay our respects to Elders past and present, and extend that respect to all First Nations people.

Copyright 2023 Sharon Stanley | Address: Cammeraygal Country | PO Box 427 | Willoughby NSW 2068 | Australia