Transition to Account Management coaching program
Looking to move into your first client account management role?
Have an employee who lacks experience but with the right training would be a great fit for your AM team?
Then this coaching program for you!
In five weeks, across 8 modules, students are introduced to the account management
function, learn vital client engagement skills, how to nurture and develop these important
relationships plus come away with a host of useful tools to take into an AM role.
ONE HOUR | ONE EVENING PER WEEK | LIVE ONLINE | 5 CONSECUTIVE WEEKS
A. Introduction to Account Management:
* Module 1 – Account Management: what it is
and why it matters
B. Account Management Skills:
* Module 2 – Knowing the client
* Module 3 – Becoming a trusted advisor
* Module 4 – Approaching difficult conversations
* Module 5 – Negotiation, problem solving & decision making
C. Managing Accounts
* Module 6 – Process
* Module 7 – Tools
* Module 8 – Project Management
*course outline may vary slightly
Five week program: $450 + GST
For more details, and to register contact firstname.lastname@example.org
1st March and runs through to 29th March (conducted via Zoom):
Week 1: Wednesday 1st March 5pm-6pm
Week 2: Wednesday 8th March 5pm – 6pm
Week 3: Wednesday 15th March 5pm-6pm
Week 4: Wednesday 22nd March 5pm-6pm
Week 5: Wednesday 29th March 5pm-6pm
Registrations for this intake close midday Tuesday 28th February
**REGISTER YOUR INTEREST FOR THE MAY 2023 INTAKE NOW**
“This is the training that I wish I’d had access to myself, delivered by someone with an immense dedication to the art of account management.Richard Taylor, Founder – The Travel Community Hub
So many AMs are appointed without a grounding in the fundamentals of the role, without a pathway leading to confidence in delivering value both to clients and their business, without the tools required to succeed and grow.
I’ve witnessed Sharon’s devotion to the practice over a number of years, and I enthusiastically recommend her training to any account manager who wants to stand out from the crowd.”
“Overall, if you are brand new or considering taking on an account management role, this is a great starter course. It gives a good insight into what the role actually is and what is expected of you. Definitely recommend! “Program Participant, March 2023