Looking to move into your first client account management role?

Have an employee who lacks experience but with the right training would be a great fit for your AM team?

Then this coaching program for you!

In five weeks, across 8 modules, students are introduced to the account management
function, learn vital client engagement skills, how to nurture and develop these important
relationships plus come away with a host of useful tools to take into an AM role.



A. Introduction to Account Management:
* Module 1 – Account Management: what it is
and why it matters

B. Account Management Skills:
* Module 2 – Knowing the client
* Module 3 – Becoming a trusted advisor
* Module 4 – Approaching difficult conversations
* Module 5 – Negotiation, problem solving & decision making

C. Managing Accounts
* Module 6 – Process
* Module 7 – Tools
* Module 8 – Project Management

*course outline may vary slightly


Five week program: $499 + GST

For more details, and to register contact sharon@sharonstanleyconsulting.com


Enrol now for the April/May intake commencing 10th April* 2024

April/May Intake: Commences 10th April and concludes on 8th May.

Each Sunday students receive an email with a link to the week’s modules and a link to that week’s live group coaching session conducted with Sharon, via Zoom.

Like more information on the program? Contact Sharon now.

“A wonderful introduction and insight into the world of account management. As a professional in the travel industry who is transitioning into a business management role, I found the course content invaluable in establishing my expectations ahead. Sharon beautifully presented the material during her coaching sessions and guided me through each stage of the course with adequate support. Each module reflected a different teaching of account management covering topics from getting to know your clients to effective problem solving and negotiating. I found Sharon’s tools and templates particularly helpful in developing my skills and strategy as a Business Manager moving forward. Thank you for helping me to prepare for my new role Sharon – would highly recommend the course.”

Lauren, Program Participant, April 2024

“I would highly recommend the Transition to Account Management course. Sharon was great at explaining the concepts and has included a number of very useful tools! It’s a great opportunity for existing account managers to fine tune their skills and would be the perfect starting point for those looking to get into an account management role.”

Hayley, Program Participant, September 2023

“Overall, if you are brand new or considering taking on an account management role, this is a great starter course. It gives a good insight into what the role actually is and what is expected of you. Definitely recommend! “

Josh, Program Participant, March 2023

“This is the training that I wish I’d had access to myself, delivered by someone with an immense dedication to the art of account management.
So many AMs are appointed without a grounding in the fundamentals of the role, without a pathway leading to confidence in delivering value both to clients and their business, without the tools required to succeed and grow.

I’ve witnessed Sharon’s devotion to the practice over a number of years, and I enthusiastically recommend her training to any account manager who wants to stand out from the crowd.”

Richard Taylor, Founder – The Travel Community Hub