Looking to move into your first client account management role?

Have an employee who lacks experience but with the right training would be a great fit for your AM team?

Then this coaching program for you!

In five weeks, across 8 modules, students are introduced to the account management
function, learn vital client engagement skills, how to nurture and develop these important
relationships plus come away with a host of useful tools to take into an AM role.



A. Introduction to Account Management:
* Module 1 – Account Management: what it is
and why it matters

B. Account Management Skills:
* Module 2 – Knowing the client
* Module 3 – Becoming a trusted advisor
* Module 4 – Approaching difficult conversations
* Module 5 – Negotiation, problem solving & decision making

C. Managing Accounts
* Module 6 – Process
* Module 7 – Tools
* Module 8 – Project Management

*course outline may vary slightly


Five week program: $450 + GST

For more details, and to register contact sharon@sharonstanleyconsulting.com


Contact us for details on the October/November 2023 intake.

Like more information on the program? Contact Sharon now.

“This is the training that I wish I’d had access to myself, delivered by someone with an immense dedication to the art of account management.
So many AMs are appointed without a grounding in the fundamentals of the role, without a pathway leading to confidence in delivering value both to clients and their business, without the tools required to succeed and grow.

I’ve witnessed Sharon’s devotion to the practice over a number of years, and I enthusiastically recommend her training to any account manager who wants to stand out from the crowd.”

Richard Taylor, Founder – The Travel Community Hub

“Overall, if you are brand new or considering taking on an account management role, this is a great starter course. It gives a good insight into what the role actually is and what is expected of you. Definitely recommend! “

Josh, Program Participant, March 2023

“I would highly recommend the Transition to Account Management course. Sharon was great at explaining the concepts and has included a number of very useful tools! It’s a great opportunity for existing account managers to fine tune their skills and would be the perfect starting point for those looking to get into an account management role.”

Hayley, Program Participant, September 2023