Does this sound like your business? You’re growing, you’ve expanded your team, your client base has increased and there are more opportunities on the horizon. It’s exciting times. At the same time your costs have grown – and that includes spending money on travel. When the business was small it was easy to know who … Read More
The role of the travel manager* has changed. It’s a common theme at many corporate travel conferences, forums and discussions with TMC# and corporate clients. How has the corporate travel manager’s role changed? What does it mean for them, and for you as a TMC account manager? For a long time managing a travel program … Read More
I recently wrote about travel risk management programs, with a focus on duty of care around traveller health, safety and security for business travellers. When it comes to global mobility, there are another two important areas to consider in an holistic travel risk management program – risk and compliance around tax and immigration. Whilst many … Read More
Five areas of focus when developing a travel risk management program No matter the size of your company or the industry you work in, as an employer you have a legal and moral obligation (a duty of care) for the health, safety and security of every one of your employees. As workforces are increasingly more … Read More
I attended Amadeus’ Discover Amadeus event at their Haymarket offices yesterday. An interesting morning with sessions and product demonstrations geared towards retail travel agencies, with a focus on: personalisation, the new era of retailing, and the connected traveller. In the opening session, Amadeus shared some Aussie statistics from their recent study into “what Asia Pacific … Read More
There’s nothing quite like embracing winter in the comfort of a warm house overlooking a pristine beach, with snow covered mountains in the distance, a comfortable sofa and soft woolly sweater, good book and a steaming hot cup of something delicious (or a glass of red and a wedge of cheese). And when that’s combined … Read More
#1 – Do your homework Before responding to any RFP/RFI, do your homework regarding the prospect and their needs. What do they do? Seems obvious I know, but do you really know what the company does, who their customers are, what about their competitors and the industry challenges? What are the company’s business goals and … Read More
To provide your clients with the right solution for their business (be it product or service), success lies in understanding the client’s needs, pain points and aspirations for their business. In an ideal world a client would come to you and tell you they need your xyz product to fix their abc issue, however it’s … Read More
I’ve worked with a large number of account managers over the years, both as a client, and as a manager leading various account management teams across different organisations and countries. During this time I’ve seen a lot of different account management styles, some good, some not so. However by far the account managers who’ve stood … Read More
What’s driving you online? If you are sourcing a new corporate online booking tool (OBT) for your business, there is a fundamental question you should ask yourself before you go out to the market … what’s the core driver? Are you looking at the OBT to reduce your agency booking fees, or is the primary driver to … Read More