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Sharon Stanley Consulting | coaching business consulting and copywriting services

Sharon Stanley Consulting | coaching business consulting and copywriting services

  • Home
  • About the business
    • Consulting and outsource services
    • Coaching for individuals
    • Transition to Account Management Program
    • About Sharon
    • Our Commitments
  • Blog Posts
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    • Contact Us
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Author: sharon

Investing in a CRM: Is It Right for Your Business?

September 6, 2023By sharonAccount management, Business Owner, Productivity, Sales, Sharon Stanley Consulting
Investing in a CRM: Is It Right for Your Business?

I’m often asked by businesses whether a Customer Relationship Management (CRM) tool is necessary, and my answer, nine times out of ten, is a resounding yes. If you’re a business that relies on long term client relationships, then a CRM is not just beneficial; it’s essential. Here are 8 things to consider when making the … Read More

Navigating Change with Clients: Paving the Way through Conversations

August 8, 2023By sharonAccount management, Business Owner, Coaching, Sharon Stanley Consulting, Tips
Navigating Change with Clients: Paving the Way through Conversations

In both business and our personal lives change is a constant presence and how we manage change is crucial in charting our path forward. Change broadly falls into two categories: intentional changes we seek and changes we must undergo. Intentional changes are proactive decisions driven by individuals or organisations, borne out of aspirations for improvement, … Read More

Unlocking Client Growth: Embracing Discomfort for Business Success

July 19, 2023By sharonAccount management, Business Owner, Leadership, Leading, Neuroscience, Productivity, Sales, Tips
Unlocking Client Growth: Embracing Discomfort for Business Success

In our pursuit of personal and professional growth, there is a delicate balance between discomfort, growth, and progress. Stepping outside our comfort zones often becomes the catalyst for real change and breakthroughs. Here are a few concepts that can impact on our own decision-making as well as our clients’. The Inverted U Theory The inverted … Read More

Are You Maximising Your Account Management Potential? The Lowdown on Client Tiering

June 15, 2023By sharonAccount management, Business Owner, Coaching, Leadership, Productivity, Sharon Stanley Consulting
Are You Maximising Your Account Management Potential? The Lowdown on Client Tiering

One of the commonly asked questions in account management is whether to tier (or group) clients. In most cases, the answer is yes. Here’s why. Effective time and resource management: By tiering your clients, you can optimise the time and effort of your account managers. Prioritising high-value clients who contribute significantly to your business or … Read More

5 Warning Signs Your Account Management Function is Failing: Is Your Business at Risk?

May 24, 2023By sharonAccount management, Business Owner, Goals, Leadership, Sales, Sharon Stanley Consulting
5 Warning Signs Your Account Management Function is Failing: Is Your Business at Risk?

In the dynamic landscape of business, a robust account management (customer success) function plays a pivotal role in ensuring client satisfaction and fostering loyalty. However, it’s crucial to be aware of five undeniable warning signs that your current account management approach may be falling short. 1. Declining customer satisfaction If you notice a decrease in … Read More

I have a sales team; do I really need account managers too?

April 30, 2023By sharonAccount management, Business Owner, Coaching, Leadership, Productivity, Sales, Sharon Stanley Consulting
I have a sales team; do I really need account managers too?

So, you’re wondering whether you need an account management team when you already have a sales team? The answer is yes – if you are a business that sells products or services to other businesses and relies on long-term customer relationships. Then account management is essential for success. Sales teams are primarily focused on acquiring new … Read More

Revisiting Fundamentals: What is Account Management?

March 28, 2023By sharonAccount management, Business Owner, Leadership, Productivity, Sales, Sharon Stanley Consulting
Revisiting Fundamentals: What is Account Management?

As a business owner/leader you’ll be no stranger to the importance of sales – it’s what brings in revenue and drives growth. However, there’s another aspect of business that shouldn’t be overlooked either – account management. In fact, good account management can be the difference between a one-time sale and a lifelong client. So, what … Read More

New Coaching Program – Transition to Account Management

February 2, 2023By sharonAccount management, Business Owner, Coaching, Sharon Stanley Consulting
New Coaching Program – Transition to Account Management

New Year, new goals – for your clients. Add this to your to-do list.

January 24, 2023By sharonAccount management, Business Owner, Goals, Leadership, Sharon Stanley Consulting, Tips
New Year, new goals – for your clients. Add this to your to-do list.

It’s January. Do you hear that sound? It’s the New Year chorus, a two-word refrain, ‘Goal Setting.’ Don’t get me wrong, I’m a big fan of setting goals, it’s something I coach my clients on and pursue myself. And I’ve written a few posts on the subject of setting and achieving goals in the past. … Read More

Wanting to connect and engage with clients? Think about their social needs.

December 19, 2022By sharonAccount management, Business Owner, Coaching, Leadership, Neuroscience, Sales, Tips, Uncategorized
Wanting to connect and engage with clients? Think about their social needs.

I often talk about ‘connection’ and ‘engagement’ (in a business context) and how they work together. I believe one generally leads to the other. Business owners and leaders who feel strongly connected to the purpose of their business are engaged wholeheartedly and with passion. Employees who find themselves connected to their company’s values and goals … Read More

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Recent Posts

  • Investing in a CRM: Is It Right for Your Business?
  • Navigating Change with Clients: Paving the Way through Conversations
  • Unlocking Client Growth: Embracing Discomfort for Business Success
  • Are You Maximising Your Account Management Potential? The Lowdown on Client Tiering
  • 5 Warning Signs Your Account Management Function is Failing: Is Your Business at Risk?

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  • Are these two areas missing from your travel risk management program? | Sharon Stanley Consulting | account management solutions on Do you have your duty of care in mind when it comes to the health, safety and security of your travellers?
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  • Successful account management – part 4 trust, genuine interest and tying it all together. | Sharon Stanley Consulting on Successful account management – part 3 asking the right questions.

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We acknowledge the Cammeraygal people of the Eora Nation as the Traditional Custodians of the Country where we are based in Willoughby. We recognise their continuing connection to the land and waters, and pay our respects to Elders past and present, and extend that respect to all First Nations people.

Copyright 2023 Sharon Stanley | Address: Cammeraygal Country | PO Box 427 | Willoughby NSW 2068 | Australia