I wrote a blog a couple of years ago about the 8 things to do to optimise mental performance. The thing is they’re not only important when it comes to optimising the performance of your brain but are the keystones to maintaining good mental health in general. For many people, as we are living in … Read More
Attending an industry webinar on mental health during the week I was reminded of Stephen Covey’s Circle of Influence and the premise that there are two areas (circles) we can focus our thoughts and efforts on, those of concern and within that, a smaller circle of influence. Many of us spend a lot of our … Read More
Perception, or reality? Both. You’ve probably seen pictures of the human brain – a complex structure of lobes, cortices and systems that basically look the same from one (healthy) person to another. Taking a closer look, our brains process information via circuits that connect various parts of the brain to each other. Whilst basic functions … Read More
The brain is an amazing machine, possibly the most complex machine there is. It’s made up of several parts that control what we think, how we feel, where we move, what we see, hear and taste to name a few. At a high level we have a conscious and a non-conscious mind. The unconscious part … Read More
The role of the travel manager* has changed. It’s a common theme at many corporate travel conferences, forums and discussions with TMC# and corporate clients. How has the corporate travel manager’s role changed? What does it mean for them, and for you as a TMC account manager? For a long time managing a travel program … Read More
Looking at my calendar I can’t quite believe there are only five weeks remaining until we’re welcoming in another new year. As we zoom towards the end of 2017, I’m reflecting on the goals I set for the year (business and personal) and what I’ve achieved. Many have a lovely big tick of achievement, others … Read More
Five areas of focus when developing a travel risk management program No matter the size of your company or the industry you work in, as an employer you have a legal and moral obligation (a duty of care) for the health, safety and security of every one of your employees. As workforces are increasingly more … Read More
I attended Amadeus’ Discover Amadeus event at their Haymarket offices yesterday. An interesting morning with sessions and product demonstrations geared towards retail travel agencies, with a focus on: personalisation, the new era of retailing, and the connected traveller. In the opening session, Amadeus shared some Aussie statistics from their recent study into “what Asia Pacific … Read More
I’ve always been organised, taking pride in meeting deadlines, getting important tasks done, having a tidy and organised home and remembering birthdays and special events. I loved my big Day Runner planner in the 90s, taking it to every meeting, and at the beginning of each new year writing in all my family and friends’ … Read More
The final instalment in a series of short, practical articles on successful account management. In this final post in the series on successful account management I want to touch on trust, being genuine and knowing your clients. Great account managers know their clients and have a relationship built on trust. The account manager listens and learns … Read More