Perception, or reality? Both. You’ve probably seen pictures of the human brain – a complex structure of lobes, cortices and systems that basically look the same from one (healthy) person to another. Taking a closer look, our brains process information via circuits that connect various parts of the brain to each other. Whilst basic functions … Read More
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What do Goldilocks and being more productive have in common?
The brain is an amazing machine, possibly the most complex machine there is. It’s made up of several parts that control what we think, how we feel, where we move, what we see, hear and taste to name a few. At a high level we have a conscious and a non-conscious mind. The unconscious part … Read More
Corporate Travel Manager needs have come a long way from the days of “tea and sympathy”. As a TMC Account Manager have you evolved to meet those needs?
The role of the travel manager* has changed. It’s a common theme at many corporate travel conferences, forums and discussions with TMC# and corporate clients. How has the corporate travel manager’s role changed? What does it mean for them, and for you as a TMC account manager? For a long time managing a travel program … Read More
5 steps to establishing inspiring goals
Looking at my calendar I can’t quite believe there are only five weeks remaining until we’re welcoming in another new year. As we zoom towards the end of 2017, I’m reflecting on the goals I set for the year (business and personal) and what I’ve achieved. Many have a lovely big tick of achievement, others … Read More
Do you have your duty of care in mind when it comes to the health, safety and security of your travellers?
Five areas of focus when developing a travel risk management program No matter the size of your company or the industry you work in, as an employer you have a legal and moral obligation (a duty of care) for the health, safety and security of every one of your employees. As workforces are increasingly more … Read More
What Asia Pacific travellers want – some interesting statistics for travel retailers
I attended Amadeus’ Discover Amadeus event at their Haymarket offices yesterday. An interesting morning with sessions and product demonstrations geared towards retail travel agencies, with a focus on: personalisation, the new era of retailing, and the connected traveller. In the opening session, Amadeus shared some Aussie statistics from their recent study into “what Asia Pacific … Read More
How I’ve traded my laptop for pen and paper and feel more organised
I’ve always been organised, taking pride in meeting deadlines, getting important tasks done, having a tidy and organised home and remembering birthdays and special events. I loved my big Day Runner planner in the 90s, taking it to every meeting, and at the beginning of each new year writing in all my family and friends’ … Read More
Successful account management – part 4 trust, genuine interest and tying it all together.
The final instalment in a series of short, practical articles on successful account management. In this final post in the series on successful account management I want to touch on trust, being genuine and knowing your clients. Great account managers know their clients and have a relationship built on trust. The account manager listens and learns … Read More
Successful account management – part 3 asking the right questions.
The third in a series of four short, practical articles on successful account management. As discussed in last week’s post, effective account management is, at its core, quite simple; selling value by identifying the client’s needs and providing the right solutions, and to do this you need to ask the right questions and listen carefully … Read More
Successful account management: part 2 – effective account management starts with listening.
The second in a series of four short, practical articles on successful account management. In part 1 of this series I wrote about why good account management matters, why it makes good business sense to concentrate on providing value to your existing client base, and the important role effective account management plays in cultivating advocate … Read More