1. Take time out to truly reflect on why you started your business. Are you being true to that initial vision? If not, are you off track and need to reassess and work out how to get back on course? Or is it time to take a new path? Perhaps your values and purpose have … Read More
Tips
3 questions to ask when qualifying a sales lead
There is a cost to acquiring new customers. Every proposal or request for tender/information you, your team, or your outsourced bid writer completes takes time, effort and money. Knowing your Customer Acquisition Cost (CAC), enables you to determine the return on investment of those efforts to grow your client base. It’s calculated by adding up … Read More
Advocate clients are your best sales reps
How do you cultivate advocate clients? By providing an amazing customer experience supported by genuine account management relationships built on trust and understanding. When your business is focused on engaging, delighting and retaining your clients, this in turn can attract new ones. The best sales reps for your business are your advocate clients. An effective … Read More
10 ideas to attract and retain employees
According to KPMG’s 2022 edition of their ‘Keeping us up at night’ survey, the number one challenge currently keeping business leaders awake is ‘talent acquisition, retention and re/upskilling to meet a more digitised future.” I wasn’t surprised to read this, it’s a topic of conversation that comes up regularly with business owners with the pandemic … Read More
When’s the best time to schedule focus work?
Have you ever looked up from something you’re doing, thinking it’s been 10 minutes, only to find you’ve been fully focused on it for an hour? That total immersion in what you’re doing so that you lose all sense of space and time? That’s flow or being in the zone. With the right elements in … Read More
8 activities for optimal mental health
We often think about exercise and diet plans, but what about a healthy mind plan? There are eight activities that can promote optimum mental health. Integrating these actions into your daily life can help your brain to function at its best. How many of these things do you recognise in your every day?
Setting goals? Start with the vision.
For many of us the start of a new year is a natural prompt to set ourselves some new goals. But, how often have you set yourself goals in January, only to let them slip before the month is out? I can certainly put my hand up to that one. An important aspect of setting … Read More
When everything feels uncertain and out of control, redirect your focus.
Attending an industry webinar on mental health during the week I was reminded of Stephen Covey’s Circle of Influence and the premise that there are two areas (circles) we can focus our thoughts and efforts on, those of concern and within that, a smaller circle of influence. Many of us spend a lot of our … Read More
Why you should care about your clients’ Dopamine levels.
In last month’s blog I talked about the brain being a a complex structure, processing information via circuits that connect various parts of the brain to each other. I also touched on the fact that the circuits in our brains have been created based on our own, individual experiences over time. And thus, no two … Read More
Sales and account managers, you need to get inside your clients’ heads.
Perception, or reality? Both. You’ve probably seen pictures of the human brain – a complex structure of lobes, cortices and systems that basically look the same from one (healthy) person to another. Taking a closer look, our brains process information via circuits that connect various parts of the brain to each other. Whilst basic functions … Read More