How we help you add value to your client engagements

Sales & Account Management Solutions

Sometimes you need to look outside for new ideas  

Whether you call it sales, account management or client relationship management at the end of the day it’s all about building strong client relationships, selling value and making a profit.

If you’re a small to medium size business or a start-up you’re probably running a lean team or trying to juggle working on the business whilst working in the business too.  You may have a project, evaluation or change that is important to the business, however hiring another full-time employee at this stage won’t deliver the required return on investment.

With growth comes greater demands, employees, projects and new clients to win and implement, whilst ensuring you don’t lose focus on those existing clients that got you to where you are today.  Perhaps you started out as a one wo(man) band and as your business has grown and you’ve employed a team, the management of clients has simply evolved.  Sales and account management is not your expertise – delivering and developing the unique product or service that started your business is.

How we can help

We provide outsource and consulting solutions to fulfil ad hoc or specialist sales and account management needs for small to medium size businesses of all types.  Engagements can be short-term and one off, longer-term or on retainer depending on your need and budget.

 “The learnings were so compelling that it formed the foundation for my business plan for the year ahead, and prompted some robust Board Meeting discussions.”

Whether you require a resource to manage a client project, respond to a significant tender, fill a short-term leadership role, design client specific solutions or completely overhaul your account management offering, we can provide the right solution for your business.  Recommendations can be provided to be implemented in house by your own team, or we can manage the implementation and change management on your behalf.

“Thanks for your time – it was invaluable!”

With an initial engagement, we spend time in your business to allow us to tailor the solutions or recommendations to your business and client needs.  Determining the time spent is based on the depth of detail required to fulfil the project or engagement.

 

“Sharon, I can’t thank you enough.  I honestly couldn’t have done any of this without you …. You have taught me so much.”

Coaching or Mentoring

Our coaching takes a neuroscience approach, and is all about facilitating positive change by improving thinking – supporting individuals to be the best they can be.   Coaching is delivered within a structured framework, over a series of coaching sessions; establishing clear and specific goals and implementing strategies and actions to achieve, and maintain, those goals.  The coach’s role is to facilitate insight-driven coaching conversations, goal setting, and habit building.

Prior to any coaching engagement a pre-coaching conversation is arranged to explain the coaching process and establish the coaching needs.  Coaching engagements are designed to fit the individual; the number of sessions and frequency (weekly, fortnightly or monthly) will be defined at this time to fit those needs.

Coaching sessions are one hour long and are done over the phone.

A workbook and various tools are provided throughout the coaching engagement to deepen the coaching experience.

“I would highly recommend Coaching with Sharon, it has certainly been life-changing for me.”

Who can benefit from coaching?  Everyone.  To tap the hidden potential of your team – facilitating better individual thinking, influences overall team performance.   To start a new career, move forward from a redundancy, focus on a promotion or a change of direction in an existing company.  To build better habits and achieve personal goals.

We also provide mentoring for senior managers looking for a confidential and independent sounding board on a specific project or longer term development opportunities.

Contact us for a confidential discussion on how we can help you or your team.

For weekly neuroscience based tips on how to optimise thinking, creativity, learning and habit forming head over to the Sharon Stanley Consulting Facebook page.


Corporate Travel Management Outsourcing and Consulting Services

With a background in corporate travel management, we provide additional services specific to this category.  Whether you’re procuring or providing corporate travel management services – Sharon provides additional expertise from experience working in various aspects of the corporate travel buying cycle: Corporate Travel Buyer to Travel Management Company to Travel Technology Provider to Industry Consultant.

Whether you are issuing, or responding to, a travel management tender, Sharon is uniquely placed to assist in this process.  From bid writing, through to running and managing the entire process.

“Sharon, thank you for all your guidance, support, hard work and above all patience ..”

Contact us for a confidential discussion on how we can help you.


Giving Back

Sharon Stanley Consulting is a proud and active supporter of Dress for Success Sydney.  The Dress for Success mission is to empower women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life.

We also support The Travel Industry Mentor Experience (TIME) with volunteer mentoring.  TIME is a not-for-profit company established in 2009 to offer a range of business skills, development guidance and support sessions, within a mentoring and peer collaboration environment, to aspiring mid level management individuals of the travel and tourism industry.

Strategic client management, sales and account management, corporate travel management, corporate travel sales cycle, coaching and mentoring, bid writing, management of tender responses.

Sharon Stanley Consulting is a proud member of the Association of Corporate Travel Executives.